Welcome to Skyetel Reselling
Skyetel is a leading provider of Voice over Internet Protocol (VoIP) services and solutions, inviting new resellers to become part of our dynamic team. Even if you are new to the world of VoIP technology, Skyetel equips you with the necessary tools to achieve success. All you need to do is focus on selling, selling, selling!
A Beginner's Guide to VoIP Reselling
For those entering the VoIP reseller market for the first time, welcome to an exciting journey! This guide is designed to introduce you to critical definitions and terms that will be invaluable as you begin reselling our comprehensive VoIP services and solutions. For instance, are you aware that VoIP stands for Voice over Internet Protocol? If not, continue reading to discover more essential terms in alphabetical order. This guide simplifies technical jargon, helping you embark on your telephony communications journey with confidence.
Key VoIP Terms and Definitions
Answer / Seizure Ratio (ASR)
ASR is a crucial metric in the VoIP industry, representing the ratio of successfully answered calls to the total number of call attempts. Understanding ASR helps in assessing the quality and performance of a VoIP network.
Analogue Telephone Adaptor (ATA)
An ATA is a hardware device that connects traditional PSTN telephones to the Internet, enabling them to function with VoIP. Similar functionalities are performed by VoIP gateways and modems.
Bandwidth
Bandwidth refers to the maximum data transfer rate over a network connection, measured in bits per second. It indicates how much data can be transmitted over a single line within a specified time frame.
Broadband
Broadband is a high-speed Internet connection provided through cable TV, DSL, or telecommunications networks. It is essential for efficient VoIP communications.
Codec
A codec is a process that compresses and decompresses data, allowing it to be transmitted in a smaller format and then unpacked at its destination. This process is vital for efficient data transfer in VoIP.
Echo-Path Delay
Echo-path delay measures the time interval between sending a signal and receiving its reflection back. Managing echo-path delay is crucial for maintaining call quality in VoIP services.
Echo-Path Loss
Echo-path loss is the difference in signal strength between the original signal and its reflection. It is an important factor in evaluating the clarity of VoIP calls.
Advanced VoIP Concepts
Interactive Voice Response (IVR)
IVR systems enable interaction between callers and computer systems via the phone. By using voice menus or touch-tone inputs, users can access information or navigate systems efficiently.
Internet Protocol (IP)
IP is the set of rules governing data packet transmission over the Internet. It is foundational to all Internet-based communications, including VoIP.
IP Address
An IP address is a unique identifier used by devices to connect to the Internet. These addresses can be static or dynamic, ranging from 0.0.0.0 to 255.255.255.255. IP mapping allows for geographical location tracking of devices.
Jitter
Jitter refers to the variability in packet arrival times, which can cause disruptions in data transmission. Managing jitter is crucial for maintaining the quality of real-time communications like VoIP.
Packet
A packet is a unit of data that includes both source and destination information. Packet loss can occur due to network latency or overload, preventing data from reaching its intended location.
Plain Old Telephone Service (POTS)
POTS stands for the traditional telephone service provided over the Public Switched Telephone Network (PSTN), distinct from modern VoIP services.
Router
A router is a network device responsible for directing and forwarding packets between networks, playing a critical role in VoIP communications.
Sampling
Sampling is the process of converting analog signals into a digital format, which is essential for transmitting voice data over digital networks.
Session Initiation Protocol (SIP)
SIP is the protocol used for initiating, maintaining, and terminating real-time sessions such as video calls, instant messaging, and VoIP communications.
WiFi Hotspot
A WiFi hotspot is a wireless Internet access point often found in public spaces, retail locations, and corporate environments, facilitating wireless connectivity for VoIP and other Internet services.
By familiarizing yourself with these terms and definitions, you are well on your way to becoming a successful Skyetel reseller. Embrace the opportunity to learn and grow in the expansive world of telephony communications!
