Introduction to Skyetel Glossary
In the rapidly evolving world of telecommunication technology, Skyetel remains committed to keeping its glossary of common VoIP terminology and definitions updated. As technologies change and advance, it's crucial for Skyetel to ensure that its resellers and wholesalers are well-informed. Here, we present the most recent terms and definitions that are essential for anyone involved with VoIP services. For more information on cloud-hosted PBX terms, please visit our dedicated glossary page.
Detailed Skyetel Glossary of Terms
VoIP (Voice over Internet Protocol)
Voice over Internet Protocol, or VoIP, is a specialized protocol designed for transmitting voice data over the Internet. It encompasses the act of transmitting voice signals and includes a wide array of related services. VoIP technology has transformed the way communication is handled, providing a cost-effective and flexible solution for both personal and business use.
ACD (Average Call Duration)
Average Call Duration, or ACD, is a significant quality metric used by telephony providers. It measures the average length of a call made over their network. A high ACD indicates that calls are rarely dropped or abandoned due to quality issues, suggesting a stable and reliable network. Skyetel prides itself on maintaining a high ACD, reflecting superior call quality and network reliability.
ASR (Answer / Seizure Ratio)
The Answer / Seizure Ratio (ASR) is a crucial metric for assessing the quality of a telephony company's network. It is calculated by dividing the number of successfully answered calls by the total number of calls attempted. A high ASR points to a dependable network where most calls are successfully connected, whereas a low ASR might indicate network issues, although user behavior, such as busy signals or rejected calls, can also impact this metric.
Call Termination
Call termination services are essential for enabling VoIP calls to be connected to the Public Switched Telephone Network (PSTN), allowing them to be answered on traditional phone lines. This service is vital for bridging the gap between modern VoIP systems and conventional telephony, ensuring seamless communication across different networks.
Codec
In VoIP communications, a codec is used to compress and decompress audio signals for efficient transmission over the network. Different speech codecs are utilized by various VoIP carriers to optimize voice quality and bandwidth usage. Selecting the right codec is crucial for maintaining call quality while minimizing data usage.
PDD (Post-Dial Delay)
Post-Dial Delay (PDD) refers to the time it takes for feedback to be received after a user has completed dialing a number. This feedback might be a dial tone, a recorded message, or an abandoned call signal. Skyetel offers resellers a low PDD, enhancing the user experience by minimizing delays. Consumers accustomed to the PSTN's short PDD often prefer quick and seamless call connections.
PSTN (Public Switched Telephone Network)
The Public Switched Telephone Network (PSTN) is the traditional network comprising the world's telephone systems. Skyetel provides services that empower VoIP resellers to terminate calls onto the PSTN, ensuring that VoIP calls can seamlessly reach users on conventional phone lines.
Conclusion
Staying informed about the latest VoIP terminology is essential for anyone involved in the telecommunications industry. Skyetel is dedicated to providing up-to-date information to help its partners and clients navigate the complexities of modern communication technologies. By understanding these terms, businesses and consumers alike can make informed decisions and leverage VoIP technology to its fullest potential.
